Dispute Resolution - Housing

If you have asked your landlord to fix the problems in your home and they have ignored you, or refused to repair them, you may be able to take them to court.

Firstly, you should let your landlord know as soon as you notice a problem. It is best to put this in writing and keep a copy of the letter yourself, as well as sending it to your landlord.

You should get evidence of the problem, for example photos of the damage, letters from your GP detailing your ill health and any correspondence between you and your landlord.

If your landlord is refusing to make the repairs, you can report them to the Environmental Health Department at your local council. An Environmental Health Officer will look at your home and order your landlord to do repairs if they think it’s harmful to your health or safety.

If your landlord still won’t fix your problem, then you can take your landlord to court. You’re more likely to be successful if you have evidence. The judge will then look at the evidence both you and your landlord provide before making a decision.

The court could order your landlord to:

• Do the repairs.
• Pay you compensation.
• Pay some or all of your legal costs.

If you’re on low income or claiming passporting benefits you may be able to get Legal Aid to help cover Court costs.  

If your health is being affected by the quality of your home, please do not hesitate to contact the Dispute Resolution department.